Patients should call in advance to schedule appointments so that adequate time can be allowed for each visit. You may schedule an appointment by calling (772) 344-1775 Monday through Friday between 9:00AM and 4:00 PM. Extended hours are available Monday through Friday from 8-9AM and 4-5PM.
At least one to two days prior to a routine appointment, our office will call with a reminder of the appointment date and time. Please let us know, in advance, if you will not be able to make your appointment as scheduled. Failure to do so may result in a surcharge being placed on your account.
Call early if a same-day appointment is needed! We will do our best to accommodate you. However, calls after 3:00 p.m. may be scheduled for an appointment for the next day.
In order to ensure needed medical care and appropriate follow up, it is important to keep any scheduled appointment with your provider. In addition, when an appointment time is reserved for you, this time is unavailable for other patients. It is the your responsibility to ensure your child is healthy and safe by scheduling and keeping his/her well visits and sick visits. Advance notice, preferably twenty-four hours, is required when it is necessary to reschedule your appointment. Failure to notify in advance of a cancellation may result in a cancellation fee being placed on your account. For Medicaid patients, failure to no show/no call 3 times will result in being discharged from the practice
Medical advice requests may be submitted by calling our office at (772) 344-1775 during and after office hours. During office hours the requests are reviewed by the doctor with a response from our knowledgeable medical office staff. Dr. Rizo reserves the right to require an office visit for thorough in-person examination and treatment. Our goal is to respond to patient requests for medical advice within 24 business hours. Medical advice is available after hours by calling our office at (772) 344-1775. The answering service will provide the information to Dr. Rizo so that she can contact you.
Our practice participates with several health insurance plans including Medicaid. Some insurance plans require to make a co-payment and a claim is filed with the insurance company for the remaining balance. Co- payments, annual deductibles and coinsurance amounts are the responsibility of the patient and are due at the time of service. These payments will be collected at the time of your appointment. Be sure to inquire about the participation status of your health insurance plan when scheduling appointments and at each visit. The patient is responsible for letting us know of changes in insurance and other information. For patients without insurance, full payment is due at the time of service. Payment may be made by cash, check, or credit card.